ordering information
Each piece of Carla Caruso Jewelry is made by hand and individually packaged in a gift box with a biography card. Please allow 3-4 weeks for delivery of your order. Many items will be ready sooner, but rings and gold jewelry usually take the full 3-4 weeks. Pink gold often takes a little longer. Please let us know if you need a piece more quickly.
 
returns
Necklaces, earrings and bracelets are returnable within 14 days of receipt for a full refund minus the shipping cost. The jewelry must be in new condition and returned in the original packaging. Rings, sale items, and special orders are not returnable. We will resize most rings for a $20 fee.
 
ring orders
Since we make each ring to order, we cannot accept returns. We suggest that you be sized by a jeweler in your area to insure an accurate fit.  We will resize most rings for a $20 fee. Feel free to contact us with your sizing questions.
 
special orders
Because our jewelry is handmade, we can usually accommodate special orders. Please contact us if you are interested in a metal that is not pictured, a necklace in a custom length, etc. Special orders are not returnable.
 
shipping
We ship within the United States via UPS.  We will email you with your tracking number when your order is ready to ship. UPS does not deliver on weekends or to PO boxes. Let us know if you need to make special arrangements for your package.

repairs
We take pride in our craftsmanship and want you to enjoy your jewelry for many years to come.  Please contact us for repair if your item was purchased through our website.  Because of varying policies, repairs for items purchased through a store must be handled by that store.

care instructions
Over time matte jewelry burnishes with wear. It can be re-matted by rubbing with a paste of baking soda and water, or gently brushing with a green 3M scrubbie pad. Blackened silver gradually fades with wear.  While many people appreciate the unique patina, we can re-oxidize your piece for the cost of shipping.  
 
payment
We accept payment by MasterCard or Visa.  Our website is secured by an SSL certificate which protects your credit card information with 256-bit data encryption.  It is a one-time transfer and we do not store your credit card data in our system.

locations
Carla Caruso Jewelry is sold at many locations throughout the US. We love our stores and hope that you will make your purchase locally if there is a store in your area. Any returns, repairs or special orders for items purchased through a local store must be handled by that store.